Privacy Policy

1. Statement

1.1. We recognize that privacy is everyone's business and, for this reason, we are committed to maintaining the confidentiality of our users' information. This Privacy Policy not only explains how we collect, share and use any information related to your personal data when you use our website, but also how you can access, update or take control of your personal information.

1.2. By using this site, you agree to this Privacy Policy.

2. Definitions

2.1. The « Personal information » are recorded information about an identifiable person, excluding any information that is not considered to be such by privacy laws.

2.2. « Privacy Acts » means the Private Sector Privacy Act, S.Q. P-39.1 and the Personal Information Protection and Electronic Documents Act, S.C. 2000, C.5. As well as their respective implementing regulations.

2.3. « Privacy Policy » means this privacy policy for the collection, use, disclosure, retention and destruction of personal information in accordance with privacy laws.

3. Discretion

Certain provisions of this Privacy Policy may exceed regulatory requirements. In such circumstances, we have the flexibility to apply them.

4. Personal information

4.1. For the purposes of this Privacy Policy, personal information is information about you that can be used to identify you. When you interact with us through our website, we may collect personal information such as, but not limited to:

• 4.1.1. Full name, age, date of birth, sex and marital status (if applicable);
• 4.1.2. Invoicing and delivery mailing addresses;
• 4.1.3. Payment information such as credit card/debit numbers, security code numbers and other related billing information;
• 4.1.4. Telephone numbers (including mobile phones) and e-mail addresses;
• 4.1.5. Cookies, if you choose to accept them when visiting our website;
• 4.1.6. User name and password;
• 4.1.7. Information retrieved from our website, your IP address, operating system and browser type, device type and time zone setting;
• 4.1.8. The date and time of your visit to our website;
• 4.1.9. The pages of our website to which you access;
• 4.1.10. Documents you have consulted and any other correspondence with us;
• 4.1.11. Any other information relevant to the services we provide.

5. Cookies

5.1. Our website uses cookies. A cookie is a small piece of information that is stored on a computer to identify this browser during the interaction on the website. Cookies can be used to store items such as user IDs and preferences. Our service providers use cookies and these cookies can be stored on your computer when you visit our website.

5.2. Cookies are considered as « persistent » when stored by a web browser. These cookies remain valid until their defined expiry date, unless the user has deleted them before that expiry date. Cookies are considered to be « session cookies » if they expire at the end of the user session when the browser is closed. Although cookies generally do not contain information to identify a user personally, the personal information we store on a user may be linked to and obtained from information stored in cookies.

5.3. On our website we use cookies to:

• 5.3.1. Identify you when you visit our website;
• 5.3.2. Help us manage the content of our website;
• 5.3.3. Help creators manage content during the organisation and maintenance of the website;
• 5.3.4. Store information about your preferences and customize our website for you;
• 5.3.5. Use them as part of the security measures used to protect user accounts, in particular to prevent fraudulent use of login information, and in general to protect our website and services;
• 5.3.6. Help us analyse the use and performance of our website and services;
• 5.3.7. Manage the promotion of our services, in order to generate interest and commitment.

5.4. If you do not want cookies to be used, your browser options can be configured to refuse cookies and/or delete them.

Adjust my cookie preferences.

6. Information collected and its purpose

6.1. Personal information will only be collected with your consent, such as information that is voluntarily provided to us through our website. We strongly believe that it is important to minimize the data we collect and limit their use and purpose to those for which we have been authorized, those necessary to provide the services you purchase or interact with, or those that may be required or authorized for reasons of legal compliance, government application, court order or other legal purposes.

6.2. Personal information to manage our business and maintain and develop other relationships. The collection of this information allows us to better understand the visitors who come to our website and the content of our website that interests them. The objectives for which we collect personal information include, but are not limited to:

• 6.2.1. Answer your requests, comments or questions;
• 6.2.2. To process orders or receive information on our website, services or products;
• 6.2.3. To improve the content, appearance and usefulness of the website and to trace the use of the site by our visitors for internal investigation purposes;
• 6.2.4. Provide all necessary advice and inform our users of the website updates;
• 6.2.5. With your consent, to send offers, advertisements or newsletters by email to your email address and help us create the most relevant content for you;
• 6.2.6. To fulfill our obligations under a contract between you (the user) and us;
• 6.2.7. Management analysis, forecasting, business planning and transactions, ensuring our compliance with applicable laws and regulations;
• 6.2.8. For research, statistics and other purposes (such as improving our website, products and services) or measuring the effectiveness of our advertising.
• 6.3. If we are to use or disclose your personal information for a purpose other than that described herein, we will obtain your consent before using or disclosing the personal information.

7. Data storage and security

The personal information we collect is stored on our servers. Once we have received personal data from you, we will use strict procedures and take reasonable administrative, technical and physical protection measures to protect this information against misuse, loss, unauthorized access, modification or disclosure in order to guarantee the confidentiality of personal data.

7.1. We have put in place the usual security measures that are appropriate to the sensitivity of the information collected, including physical, organisational and technological measures. These measures restrict access to your personal data to anyone who is not allowed access to it.

7.2. We will limit access to personal information about you to employees who need this information to provide you with products or services. Personal information will only be used or disclosed for the purposes for which it was collected with the consent of the individual and will be retained for as long as necessary to serve those purposes.

7.3. Notwithstanding the above, you must be aware that no transmission of publicly available information or other communication networks on the Internet can be guaranteed as 100% secure and therefore we cannot guarantee or guarantee the security of this information.

8. Liability

8.1. We are responsible for personal information collected from our users. To properly control the information processed, stored and used. We have appointed LINKEO to ensure our compliance with privacy laws.

8.2. Air conditioning Express

• 8.2.1. Address: 1903, Rue Lajoie Trois-Rivières G8Z 3G1
• 8.2.2. Telephone: 819-801-9557

8.3. Designated Contact:

• 8.3.1. Name: Samuel BELIVEAU
• 8.3.2. Address: 1903, Rue Lajoie Trois-Rivières G8Z 3G1
• 8.3.3. Telephone: 819-801-9557

9. Disclosure and retention of your personal information

9.1. We will not sell, rent or otherwise dispose of your personal information to third parties, except in the cases provided for in this Privacy Policy or individually agreed upon in a separate agreement.

9.2. Any complaint, question or problem that we are aware of and violates this Privacy Policy will be treated confidentially. However, some disclosures may be necessary to resolve problems and implement appropriate solutions.

9.3. We retain the Personal Information we collect from you when our business is underway and we must do so, for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements. We keep your Personal Information in a form that allows us to identify you as long as necessary to achieve the objectives for which we process your data and do not store your data any longer, unless we have to comply with applicable laws.

9.4. Personal information that is no longer necessary to achieve the identified objectives will be destroyed, erased or made anonymous.

10. Access to your personal information

10.1. You have the right to access, update and correct inaccuracies of personal information in our custody and control, subject to certain statutory exceptions. You may request (i) that we correct or update this Personal Information; or (ii) that this Personal Information be removed from the email marketing database.

10.2. If you wish to update your Personal Information, we invite you to contact us by any method provided for in section 8.2. When you contact us, we may ask you for personal information to verify your identity and ensure that we process your request correctly.

10.3. If you request the deletion of your Personal Information and this data is necessary for the products or services you have purchased and/or used, the request will only be met to the extent that they are no longer necessary for the services purchased and/or used, or required for commercial purposes or for legal or contractual requirements for record keeping.

10.4. If you have given your consent to the collection and use of your personal information, you may withdraw your consent.

11. Failure to provide personal information

11.1. When we have to collect personal information under the law or in order to provide our services and you do not provide the requested information, we may not be able to provide the services for which you have engaged us. In these circumstances, we may have to cancel our agreement or contract.

11.2. We will inform you in case of cancellation for failure to provide personal information.

12. Transparency

12.1. We undertake to be transparent regarding the Personal Information we collect, use and store. We invite you to contact us using one of the methods set out in section 8.2 for any questions you may have.

13. Changes to this Privacy Policy

13.1. This policy comes into effect on April 8, 2021 and replaces all previous versions.

13.2. We reserve the right to amend this Privacy Policy where necessary and without notice. We therefore encourage you to regularly refer to this policy.